Phil, everybody has problems, but a text message takes seconds. No rush means 2 week maximum & not 13 weeks in vmax's case. Nobody is picking on you, but we are paying for a service that takes too long, and you get no communication. As a self employed person, surely you have to implement a system. This forum should be your bread and butter, not somewhere to muck people about. You have seen the shit that Nathan from NTS has on here, surely that would have been a warning to you as what not to do. You have some brilliant ideas, but without the buyers trust they are a non starter. I said on Monday through pm and text to cancel the order, making them and dispatching them after I have already cancelled them is no good. Just refund my money please.
