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Old 18th May 2017, 03:46 PM
norton norton is offline
Senior Member
Join Date: May 2015
Posts: 434

Significant life events can be disabling, I hope you're seeking support.

One thing that may help the people with outstanding orders and refunds might be, as Garyout has suggested a list so we know where we stand. If people can see that list decreasing it'll likely settle anxieties and help to make you feel less pressured. Organising the problem will likely help all involved and give rise to continued patience in your outstanding customers. Not knowing what is going on is worse than hearing bad news, I learnt that lesson from spending several years working in customer service.

I would highly recommend offering seconds to those with outstanding orders first though. You might get lucky if they accept them which means one less person to satisfy. FYI if a second was the correct shape and finish but with a dodgy gel coat I would have taken it.

Last edited by norton : 18th May 2017 at 03:48 PM.
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