kitparts direct ltd

[old_bill]

I ordered seats from this supplier's e-bay shop. They have not turned up.
I payed through PayPal on the 7th Sept. On Thursday 16th I e-mailed asking for delivery date, they said it was fedexed and would be here by Friday. No seats on friday- e-mailed again asking for tracking number- said he would send tracking number on Saturday-come monday I again asked for seat tracking number- no answer till Tuesday, said if it wasn't here on Wednesday he would give full refund. Surprise surprise no seats on Wednesday.

Has anyone had dealings with this mob. I am now really suspicious about them. Why would they not just send out new seats instead of offering refund?
:mad: :mad: :mad:

[twinturbo]

Bought mine, turned up more or less next day.

Always answered my e-mails promptly too.

Was it definatly KPD or could it have been kitspares?

TT

[Wgroove]

I bought myself a nosecone, got the wrong one delivered. After different mails ... they would send a new one... it never showed up.
Sorry mate.:(
I also stopped mailing these guy's.
Next year i'm coming to Stoneleigh and will smash the nosecone on his face..
And that's a PROMISE !!!:mad: :mad:

[twinturbo]

Remember-

KPD is no longer associated with GBS , this changed back in April.

TT

[SeriesLandy]

Give them a ring and keep trying untill you get through.

I bought a set of harnesses, nothing turned up after emails replying chasing couirer. After 2 weeks and 3 days of phoning I got through. They thought I wanted ones for a saloon car even tho they were for a 7 sytle. Sent out next day fed-x.

Give them a ring and keep trying untill you get through.

PS I paid £76 for mine and saw an add in CKC a week later saying £35 each + free post.

[Spikehaus]

Hi Bill,

I don't think you have anything to worry about. I have used then on serveral occasions and met the guys at the various shows. I think they are just a little unorganised.

[tkpm]

I've had three things from them so far, without any problems yet.
Hope sort it's sort soon for you.

Terry

[old_bill]

Hi Bill,

I don't think you have anything to worry about. I have used then on serveral occasions and met the guys at the various shows. I think are just a little unorganised.

Hope you're right. I've sent another e-mail giving them till the end of the month to sort it out, otherwise, I'm going through the e-bay complaints procedure.
I've tried on numerous occassions to contact them by phone but only get an answer phone. Anyway, time will tell and I will be only too happy to apologise if my seats and runners come :)

[flyerncle]

This may help,if you used a credit card contact the card company and they can refund your money and take it from the supplier electronically.

[David_17]

I got a steering wheel, side repeaters and stone chip guards off them and although took a few days or so to arrive, they all came eventually as described. :)

[twinturbo]

Have you resolved your issue?

TT

[old_bill]

The seats and runners arrived yesterday. Unfortunately, they had white piping instead of the requested red. :(
Oh well, I don't think I'll be using them again. They told me the carrier could not locate my address and they had regiven them the information. In fact the seats were fedexed overnight. Their communication is bad and I don't think I was getting the full story from them. I would prefer upfront honesty from the people I deal with even if I don't like what they're saying.
Anyway, I guess white goes with any colour? :)

[twinturbo]

Sorry to hear that, my experience was spot on.

Courriers vary from brilliant to worse than totally abysmal. Sadly it's not related to any one company just random. I had one try to deliver a package 3 times to my work address after hours when we were shut!!

TT

[Twin]

My last one tried picking up TT's carpet twice, after they had delivered it to him!!

[twinturbo]

LOL..

UPS seem to be my most reliable one.

TT