Pc help needed please

[SeriesLandy]

Hi guys, I'm currently having problems with my sky router (can't connect via LAN) but I also wanted to extend my wired network points in the house so I bought a 24port network switch off eBay.
Should I be able to just plug my devices in and them be given an ip straight away?
When I plug in my laptop I instantly get the link, 100m and fdx lights lit but I can only get limited/ no connectivity in windows. Is there something wrong with the switch or my router?
Thanks in advance.

[The V8 Files]

Right, probably have more questions than answers to start with

Can you connect via wireless?

Eliminate the switch, if you plug lappy directly into router do you get an ip address?

if not then you need to log on and check on the router that DHCP is enabled, i think it normally is by default, but its worth checking. If you have wireless connectivity you should be able to connect to your router via web page.

and

Check on the lappy - control panel, network setting, local area connection, Internet protocol (tcp/ip) click properties and check that its set to obtain an ip address automatically and not set to a static ip, same for dns.

If your able to check the above and still no joy then its always worth rebooting the router.

What Ethernet leads are you using?

We can work with the switch after you get it working connected directly, but post up the model number, I'm guessing its unmanaged so should work out of the box.

Bruce

[twinturbo]

yep post up the make/model of the switch.

Are you getting a link between the switch and router ?

Cheers

TT

[The V8 Files]

Just thought of something else, what version of windows are you using?

[SeriesLandy]

The switch is a accton 3024c

My sky router is a bit knackered, but the sky monkeys said there is a fault on the line.
The router stopped working properly on thurs, I can't connect with LAN but could via wireless and couldn't connect with my iPad. Reset it a million times and it started to work with the wireless again

The switch I had connected straight to the laptop. Via a short (1m) normal not crossover cable.
And it wouldn't aquire an address.

On the router dhcp is on.(as standard)

I can't check the laptop settings as I'm out at the second but I will when I get home

Thanks for your help

[twinturbo]

do you have the switch connected to the router?

[SeriesLandy]

do you have the switch connected to the router?

No because I can't get anything to talk to it, it doesn't want to work.

[twinturbo]

port 24 has a mdi / mdi-X button.

Plug your cable between the switch and router into this port and then try it with the button pressed and un-pressed.

[twinturbo]

so what is the purpose of the switch?

are you trying to use the laptop to connect other pc's on the switch back to the wi-fi on the router ?

TT

[The V8 Files]

it negates the need to use a crossover between the router and switch, ie it switches that port it into uplink mode.

TT, I've only had a quick google on the switch but the specs I found suggested all ports were auto sensing.

[twinturbo]

I found a 1999 install guide with the opposite. port 24 was switchable.

TT

[twinturbo]

is this the correct one?

http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=0CDgQFjAB&url=http%3A%2F%2Fmars.accton.com.tw%2Fww%2Faccton_ manuals.nsf%2F06bc2b0a50ad54a780256747002d73b1%2F9 bb56a1a62043a7d482567820030c412%2F%24FILE%2Fes3024 c.pdf&ei=-Bq1UITOMsbM0AXz_YCIBw&usg=AFQjCNGPbUsrcNoyJzAvR9WtgkN7_-r9ew&sig2=ACNNMbKFY24-RlQ8G63vEA&cad=rja

TT

[The V8 Files]

I found a 1999 install guide with the opposite. port 24 was switchable.

TT

Ahh, I didnt find that, but at that age it makes sense

[The V8 Files]

SL, can you confirm if you could get a link directly between lappy and router via cable?

[SeriesLandy]

The point of the switch was to increase the number of wired connections upstairs without running more cat5.

I checked my setting on the laptop, both ip and DNS set to auto.
Connected the switch to the router then the lappy to the switch.
It obtained an ip 192.168.0.6 which is inline with the router ip of 0.1
However it wouldn't connect to the Internet or to the router config page.
When back down stairs I then couldn't connect via wifi.

I realise there is something wrong with the router, I just seem to be having a bad tech week.

Spent a fortune on a new cctv recorder and the harddrive has failed (off eBay)
I don't have enough money on my c.card to buy a new one.
Router stopped working properly.
I'm sure something else will break next :(

[The V8 Files]

Running a switch upstairs makes sense, a single cable uplinking the router to the switch then local wires out from there, in a home situation there should be no problems with that and personally I prefer wired connections to wireless, even with daisy chained switches to an extent.

However, we got to get the basics first, can you get a reliable wired connection between the lappy and router with the wireless switched off on the lappy, if not then trying to add the switch into the link is just going to add to the confusion.

In just over 15 years I have just one occasion where a cable would pass full continuity and Fluke DTX Link tests but would not pass an IP, very rare but it can happen and was a lesson to me to never overlook the basics.

Bruce

[twinturbo]

Yep need to confirm that the router wired interface will at least connect to the laptop by cable.

I replaced a Belkin router for someone earlier this year which was fine on wifi but the built in switch had failed so wired users could not work.

TT

[SeriesLandy]

Cheers for the help guys its much appreciated. I could connect via lan on 2 ports (out of 4) but couldnt connect to the router or log online. Also there was a lan connection light even though there was no cable plugged in


As ive said all along (after 30mins on the phone tonight) sky have decided my router is nackered.

And to top it off they want to charge me £40 for a new one.

Any recomendations for an ISP? I'm on a rural exchange so can't get the free internet people offer but was thinking about BT?

Thanks

[The V8 Files]

Hope you get it sorted soon, funnily enough my BB has been up and down since 7am, spoke to virgin, nice guy but could hardly understand a word he was saying due to his accent, I got bits of the conversation, which was 4pm tomorrow, 4th december and connected but slow:confused:

I had a ping running all afternoon (via IP) which showed connection in and out but even with good replies sometimes couldn't get on, router reporting dns lookups:mad:

Edit: I've been with ntl/virgin for the last 14 years, only because I'm too tight to pay BT an initial connection fee of £99 as I'd be the first person in this house to initialise the pre wired BT connection, they've been fairly reliable and I now have 100Mb connection, customer service depends on which call centre you get connected to.

[twinturbo]

I would ask them for your router password settings so you can buy your own router. They won't give you them. They say you plan to leave as your not paying for to replace the faulty router.


If they don't bite then...

1) There are no free internet services, in fact the price has more or less doubled in the last couple of years £16+ would not be unusual.

2) Do you get decent "3" Phone signal in your area as you can get "All you can eat" Data plans with them and can often achive better speed than ADSL ( seen this allot in rural areas.

3) If you have to go for ADSL look at the comparison sites for broadband.

4) Can't realy recomend any ADSL supplier , never changed in 10 years.

TT