A well known supplier of restoration tools ( that sounds like a cold morning) was recently just as lax with a freinds order.
He ordered some brake bending pliers on ebay, a flaring tool turned up. He emailed, rang, emailed, rang, emailed emailed etc.. Virtually no response till he initiated an ebay case and eventually the correct item turned up after 3 weeks.
I Imagine that there are just 2 or three people in these businesses trying to handle a reasonable volume of orders and keeping costs down whilst trying to earn a living.
TT
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