[dubzter]

Originally Posted by CTWV50

Thought it was worth a moan....

"Hello CBS,

I received this item today, on time and well packed. Thank you. Unfortunately the items finish is really bad and is unusable as a finished item with the quality and finish of the gel coat. I was most disappointed. Not wanting to go to the effort of returning it, with it being a large item, but unhappy to accept it in it's current condition. I would consider a partial refund to go towards having it painted or covered by some means. I would accept a £25 partial refund even though this would not fully cover painting it gloss black.

Best Regards"

Reply.....

"Hi Chris, sorry about that. I'm not happy about charging you for that either. Not sure why it was sent not polished, the warehouse guys must be packing with their eyes shut!!!!. Please keep it with my apologies, I have refunded you in full. If you would rather a replacement please let me know.

Matt"

CBS are OK! Like a good company does, they accept their mistakes and rectify them quickly.

Good customer service.