I have been having the same sort of problems with Parcel Monkey & Parcel2Go since the recent cold snap began.
Just don't turn up to collect
DHL & City Link are usualy quite reliable ...... Apart from the rough handling of fragile items ( DHL ) !!??
I called our local City Link depot after a third failed collection the other day ... I was told that due to the recent bad weather, they had a huge backlog of parcels & were giving priority to collections booked directly through them
With a little luck someone on the forum may be close enough to help
