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  #1  
Old 27th January 2010, 02:57 PM
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Bonzo Bonzo is offline
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I have been having the same sort of problems with Parcel Monkey & Parcel2Go since the recent cold snap began.
Just don't turn up to collect

DHL & City Link are usualy quite reliable ...... Apart from the rough handling of fragile items ( DHL ) !!??

I called our local City Link depot after a third failed collection the other day ... I was told that due to the recent bad weather, they had a huge backlog of parcels & were giving priority to collections booked directly through them

With a little luck someone on the forum may be close enough to help
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Old 27th January 2010, 05:57 PM
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AshG AshG is offline
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home delivery network are the guys to use they have never failed to turn up unlike dhl and city link. they also txt you to say that they will be with you in the next 2-3hours.
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Old 27th January 2010, 06:46 PM
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I've found TNT Express for UK and DPD for Europe, both through Interparcel, to be fine so far. Delivery and collection have been good to date.

You can always lie about the sizes too.....
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Old 27th January 2010, 09:27 PM
flyerncle flyerncle is offline
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We used to use Huddersfield Parcels,not sure if they are still going.
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Old 27th January 2010, 09:41 PM
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Before Christmas I waited for days for a flywheel bought off E-bay, after a week the seller contacted me to ask why I hadn't given him feedback and was amazed when I said I hadn't received it yet. He contacted the delivery company (Home delivery network) who said they had tried to deliver but no-one was in and they had carded us, not true. Then they said it had been refused, not true. This went on for over two weeks and involved several courier companies including City link. Several times we were told it had been refused but we had seen no delivery vans which was unusual as most of the delivery networks deliver to our estate and to us on a regular basis.

Finally I got call from the Vets half a mile away to say they had a heavy parcel for me. When I got down there it was my flywheel. Their receptionist told me they had refused this package several times from different companies. The seller had used Parcels To Go who for some unknown reason had put their own label over the top of his which had our correct address on while theirs didn't.

On this basis alone there is no way I would use Parcels To Go. We send stuff out either by Royal Mail or if its bigger than they will take it goes via our local courier company who are APC agents for overnight delivery. I used to work for the local courier company and I know very well what happens to parcels and the pressure the drivers are under. Doesn't make it any easier to bear when they cock it all up though.

D.
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